Effective 10 July 2026

Support

Email hello@makebolt.com and a human will read it. We aim to reply within two business days. Most of what people write in about is answered below: restoring a purchase, cancelling, turning analytics off, and the one thing we genuinely cannot do, which is bring back a streak.

Your streak lives only on your phone

Monke Reset keeps no copy of your data on any server. That is what makes it private, and it means we cannot restore a lost streak, pledge, or reasons list, not for anyone, ever. Your data is gone if you:

  • delete the app,
  • use Settings › Reset progress,
  • or lose, wipe, or replace your device without a device backup.

Subscriptions

Restore a purchase

Open Settings › Restore purchases while signed in to the same Apple ID or Google account you bought with.

Cancel

Subscriptions are billed by Apple or Google, not by us, so they are cancelled there. On iOS, open Settings › your name › Subscriptions, choose Monke Reset, and tap Cancel. On Android, open the Play Store, then Payments & subscriptions. Deleting the app does not cancel a subscription.

Refunds

Refunds are issued by Apple and Google under their own policies. Apple: reportaproblem.apple.com. Google: the Play Store order history. If you hit a wall, write to us.

Privacy controls

Turn off analytics

Settings › Share usage data stops all anonymous event collection immediately.

Erase everything

Settings › Reset progress, or delete the app.

The app has no account, so there is no account to delete. See the Privacy Policy for what is and is not collected.

Before you write to us

  • Close the app fully and reopen it.
  • Restart your device.
  • Update the app and your operating system to the latest version.
  • Check that your device has free storage.
  • For a missing subscription, try Restore purchases first.

What to include

  • What happened, and what you expected instead.
  • The steps that caused it.
  • Your device model and operating-system version.
  • The app version, from Settings › Version.
  • A screenshot or recording, if it contains nothing you would rather keep private.

Never send passwords or payment details. Anything you email us is handled as described in the Privacy Policy. You do not have to tell us anything about your recovery to get help with a bug.

Monke Reset is not medical care

We cannot give medical, psychological, or therapeutic advice. If porn use is harming your life, please speak to a doctor or a qualified therapist.

App documents

Read the Privacy Policy and the Terms and Conditions.